Frequently Asked Questions

Answers to the most frequently posed questions

Check-in/Check-out
Adults
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Check-in/Check-out

FAQs


Question: How can I pay for my booking online?

Answer: We accept the following international credit cards: VISA, Mastercard and American Express.

Question: How do I cancel or change my reservation?

Answer: If you wish to make any changes to your reservation at Mazagan, call us directly where our travel specialists are waiting to assist you, please dial +212 5233-88080.

Question: What if I wish to book a few rooms for my large family?

Answer: If you would like to book multiple rooms, please use a different name for each room, otherwise the duplicate name reservation may be cancelled by the resort. A maximum of nine rooms can be reserved through the website. Requests exceeding nine rooms will be considered as a group request and should be channelled via the resort's Sales department and group rates will be applicable.

Question: Can I smoke in the resort?

Answer: Smoking is allowed in selected areas within the resort. Smoking is allowed in all our restaurants except Olives Buffet Restaurant and Market Place Buffet Restaurant, which have designated smoking areas. Smoking in the rooms is prohibited.

Question: Are there age restrictions for around the resort?

Answer: We have a fully staffed Kidz Club and teens area, as well as a children’s spa. Children must be aged eight and older to access the kids’ spa and 16 and older to use our adults’ spa facilities. The casino is only available for guests aged 18 years and older.

Question: What is your dress code around the resort?

Answer: Casual attire is allowed around the resort grounds, while smart casual attire is required in the Casino.

Question: Are there any restrictions during Ramadan?

Answer: According to Moroccan law, during the Holy Month of Ramadan, alcohol service will be limited to those of non-Muslim faith, and to those with non-Arabic or Muslim names.